May 24, 2018

Senior Director, Marjorie Kovler Center and International Clinical Practice

  • Heartland Alliance International
  • Chicago, IL, USA
Full time Clinical Development Health Nonprofit-Social Services Physiological

Job Description

About Us: The Heartland Alliance Marjorie Kovler Center helps transform the lives of individuals recovering from the complex consequences of politically-sanctioned torture. Kovler Center provides medical, mental health, and social services; trains and educates locally and globally; and advocates for the end of torture worldwide. Based in the Rogers Park neighborhood Chicago, one of the most diverse neighborhoods in the United States, the Kovler Center serves individuals from 90 countries. The Kovler Center is a program of Heartland Alliance International (HAI), an international human rights organization that addresses some of the world’s most complex human rights challenges by ensuring healing and justice for extremely vulnerable populations. HAI is comprised of nearly a dozen country offices implementing programs on a broad range of human rights issues globally. HAI has significant expertise in the fields of trauma-informed mental health care and access to justice for survivors of rights abuses. It is also an industry leader in access to high-quality and stigma-free health care. Across all of its programs, HAI promotes progressive, innovative approaches to human rights protections and gender equality.



The Senior Clinical Director is responsible for the strategic direction and leadership of the Marjorie Kovler Center. The Senior Clinical Director will also be a key visionary in moving forward Heartland Alliance International’s strategic plan goal of becoming a leader in mental health, especially through the development of integrated international and domestic service models in mental health and torture treatment. Oversight of the Kovler Center includes leadership in development, strategic planning, and advocacy as well as oversight of finance, grants management, building management, and clinical and training services (both domestic and international) management. The Senior Director is also responsible for ensuring the effectiveness of the services through a robust outcome evaluation program.  Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.


Essential Duties and Responsibilities: 

Strategic Direction and Program Design

Strategic Direction

  • Develops annual strategic planning objectives, leads implementation, and monitors progress toward achieving long term goals for the Marjorie Kovler Center.
  • Supports HAI’s strategic plan goal to be a leader in mental health across domestic and international programs


Program Design

  • Develops programs for public and private grant applications and contracts necessary to support the maintenance and expansion of the Marjorie Kovler Center.
  • Coordinates closely with the HAI technical team and applies the HA vision to design integrated programming across Heartland Alliance and international and domestic programs
  • Serves as a thought leader on the HAI senior leadership team to contribute to new ways of working and thinking about mental health and trauma treatment including participation in HAI and HA team and strategy meetings


External Relations, Advocacy, and Research


Partnerships and Representation

  • Oversees the negotiation of formal and informal linkage agreements, partnerships and contracts with internal and external programs and agencies to ensure continuity of torture treatment services.
  • Participates on appropriate committees and represents the programs/agency in the community, locally and nationally. Represents Kovler Center on the National Consortium of Torture Treatment Programs and the International Rehabilitation Council for Torture Victims.
  • Coordinates regularly with key staff of Heartland Alliance National Immigrant Justice Center, Refugee and Immigrant Community Services of Heartland Human Care Services, Heartland Alliance Health, and Heartland Health Centers.
  • Must be able and willing to travel domestically and internationally approximately 15% of the time to often insecure and limited-resource environments to represent the Kovler Center and support HAI’s country offices



  • Develops and implements a fund-raising plan for the Marjorie Kovler Center inclusive of cultivation and follow-up with small and large individual donors, private foundation development, and special events. Oversees the development of program brochures and marketing materials for the Marjorie Kovler Center.
  • Works collaboratively with HAI staff and Heartland Alliance Donor and Community Relations to coordinate efforts for foundation assignment and donor development. 
  • Responsible for the Marjorie Kovler Center Leadership Council comprised of 10 or more civic and business leaders representative of necessary disciplines with tasks inclusive of recruitment, maintenance of operating guidelines, and agenda setting.



  • Develops and implements a policy and advocacy plan for the center and collaborates with the NCTTP on the national plan.



  • Develops and implements a communications plan for the Marjorie Kovler Center inclusive of appeal letters, e-communications, Facebook, twitter and when funds are available, an annual report. Coordinates with HAI and HA Communications for media interviews and publications.


Research and Presentations

  • Leads on development of research and publications for the Marjorie Kovler Center and integration of the international and domestic service models
  • Presents locally and nationally regarding services and related topics.


Management of the Marjorie Kovler Center

Clinical and Quality Management

  • Develops and oversees the clinical services of the center.
  • Oversees the outcome evaluation program measuring the effectiveness of program services. Ensures research opportunities are pursued and assists with journal publications. 


Data Management/EHRS

  • Ensures compliance with data reporting and accuracy of data reports.
  • Serves as a liaison with the Heartland Alliance family and Heartland Alliance Health to make necessary changes to the system.


Training Management

  • Develops and oversees the community training services of the center – local, national, and international – and the student training program.
  • Coordinates and recommends ideas for training opportunities across domestic and international programs
  • Supports the continued development and management of a solid volunteer base of 200 volunteers for the center inclusive of outreach, engagement, orientation, and training. 


Grants Management

  • Monitors compliance with contract expectations, ensures timely completion of quality reports, facilitates site visits, and serves as primary liaison with funders for the Marjorie Kovler Center.
  • Ensures administrative compliance of programs with the standards of the agency, subsidiary organizations, the federal Office of Refugee Resettlement (ORR), the United Nations and other governing and funding bodies as applicable.



  • Updates policies/procedures for general operations and service delivery of the Marjorie Kovler Center and oversees administrative program functions inclusive of Heartland Alliance, Heartland Alliance International and Marjorie Kovler Center policies and procedures.
  • Completes a Monthly Report of the activities of the Kovler Center including quarterly review of objectives and ensures accurate data collection system.
  • Oversees the maintenance and improvement of the Kovler Center building and negotiates leases.
  • Prepares and/or reviews annual budgets, oversees expenses, and serves as primary liaison with Heartland Alliance’s Fiscal Accounting Services (FAS) for the Marjorie Kovler Center.
  • Adheres to professional standards as outlined by governmental bodies, American Psychological Association (APA), National Association of Social Workers (NASW), National Board of Certified Counselors (NBCC), Illinois Alcohol and Addictions Certification Board (IAACB), and private funding sources. Assists in the development of agency plans/policies related to professional standards. Provides periodic evaluative reviews and/or in-house and external staff training to ensure that staff understand and continue to adhere to such standards.
  • Other duties may be assigned.



Supervisory Responsibilities:                                                 

Directly supervises four to seven employees and or students. Supervises Associate Director, Research and Evaluation; Clinical Supervisor; Social Service Manager; Manager Clinical Protocol and Training Services; and Senior Program Assistant.  Responsible for the Mental Health Services Managers meeting. Responsible for the Mental Health Services Managers meeting. Dotted line supervision of the Associate Director, Development and the Mental Health Technical Advisor for international programming. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Competencies:  To perform the job successfully, an individual should demonstrate the following competencies.

  • Leadership - Leads by example and serves as a model for others. Creates an environment where people feel valued. Sees problems as opportunities and provides solutions through inspiring and empowering others. Understand the strengths and weaknesses of others to improve performance. Takes responsibility for oneself or one’s employee’s performance. Provides constructive feedback and develops team members. Integrity to do the right thing even when it’s difficult or not popular.
  • Decision-Making - Models and trains staff in decision making. Even in the most difficult situations, recognizes problems or opportunities and determines whether action is needed, assesses risks, takes charge of and ensures integration of feedback from a group when it is necessary to facilitate a decision, and makes decisions in a timely manner under ambiguous circumstances and when there exists considerable risk.
  • Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Change Management - Initiates the change process and energizes it on an ongoing basis through facilitating groups or teams to problem-solve and think creatively to develop and implement new approaches or systems. Helps employees to develop a clear understanding of what they will need to do differently, as a result of changes in the organization. Implements or supports various change management activities (e.g., communications, education, team development, coaching). Establishes structures and processes to plan and manage the orderly implementation of change. Able to identify when change is needed and focus on why changes are beneficial or necessary to successfully implement change.
  • Teamwork/Collaboration – Promotes and generates cooperation among one’s peers in leadership to achieve a collective outcome; fosters the development of a common vision and fully participates in creating a unified leadership team that gets results. Able to leverage relationships across offices or HA partner companies to broaden managers’ knowledge and understanding of internal resources for collaboration and who the members of the team are.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
  • Cultural Humility and Interpersonal Awareness – Consistently open and approachable when resolving highly sensitive and complex issues; including with parties holding opposing viewpoints. Treats staff at all levels of the organization in accord with organizational principles of respect and reciprocity.  Able to appropriately challenge others who are not demonstrating cultural humility.
  • Integrity/Authenticity - Skilled at building trust, sincerely soliciting input with clear understanding of how input will be used, able to create and maintain a culture that enables staff to learn and grow from mistakes, and challenges others who are not acting with integrity. Maintains confidentiality regardless of pressure from others, admits mistakes and takes stands based on principles and values in spite of the potential for negative consequences
  • Resilience - Able to not only recognize and mitigate personal stressors, but is skilled at coaching middle managers on how to anticipate increased stress in teams and implement systems to minimize the impact, and able to recognize and respond to changes in individual employee's stress levels.

    Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Education and Experience: Must have a Master's degree (M.A./M.S.) in social work, psychology or related human service field or equivalent (Ph.D. preferred); licensed clinician (LCSW, LCPC, Psychologist); ten (10) years of related experience and/or training. Both domestic and international experience required.  A minimum of five (5) years of experience in program planning and development (and fundraising), administration and fiscal management, policy development and implementation, research and publications, staff supervision and management of human service delivery systems. Ability to operate in a matrixed environment.
    • Language Skills: Ability to read, analyze, and interpret the most complex documents.  Ability to respond effectively to the most sensitive inquiries or complaints.  Ability to write speeches and articles using original or innovative techniques or style.  Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
    • Reasoning Ability:  Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.


    Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms.
    • While performing the duties of this Job, the employee is frequently required to talk or hear.
    •  Specific vision abilities required by this job include close vision and peripheral vision.


    Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    •  The noise level in the work environment is usually moderate.


    Heartland Alliance makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, weight, height  or HIV infection, in accord with the Organization's AIDS Policy Statement of September, 1987. Individuals with disabilities requiring accommodation should contact the Human Resources and Administration Office at (312) 660-1431.

    Internal Number: 4996


Heartland Alliance International


Kovler Center

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